Privacy Policy
Realtor Desk's privacy policy. Canadian-hosted data, PIPEDA-native, explicit consent tracking, revocable at any time.
1. Information We Collect
We collect information you provide directly to us, including:
- Personal Information: Name, email address, phone number, business name, license number
- Account Information: Username, password (encrypted), profile photo, preferences
- Business Information: Brokerage details, province of operation, primary language
- Client Data: Contact information you enter into the CRM system
- Usage Data: How you interact with our platform, features used, login times
- Technical Data: IP address, browser type, device information, cookies
- Communication Data: Records of support requests, demo bookings, feedback
We collect this information when you register for our services, request a demo, use our platform, or communicate with our support team. All data collection is limited to what is necessary for providing our services and complying with legal obligations.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Send marketing communications with your consent
3. Data Storage and Security
Your data is stored exclusively in secure Canadian data centers (Toronto and Vancouver regions) to ensure compliance with Canadian privacy laws and data sovereignty requirements.
- Encryption: AES-256 encryption at rest, TLS 1.3 in transit
- Access Controls: Role-based access control (RBAC), multi-factor authentication
- Monitoring: 24/7 security monitoring and automated threat detection
- Audits: Regular security audits and penetration testing
- Backups: Daily encrypted backups with 30-day retention
- Compliance: Security-first architecture with enterprise-grade encryption, designed with PIPEDA principles
Data Retention: We retain your personal information only as long as necessary to provide our services or as required by law. When you close your account, we will delete or anonymize your personal data within 90 days, except where we are legally required to retain it (e.g., for tax or legal purposes).
Breach Notification: In the unlikely event of a data breach affecting your personal information, we will notify you and the Privacy Commissioner of Canada within 72 hours as required by PIPEDA, and provide details about the breach and steps we are taking to address it.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only with service providers who assist us in operating our platform, conducting our business, or serving our users.
Optional community: We host an optional user community on Discord, Inc. Discord is a third-party service operated outside Canada. By joining the community you accept Discord's terms of service and privacy policy. We do not push any Realtor Desk user data (email, contact records, deal details) into Discord — joining is opt-in and you control your Discord account independently of your Realtor Desk account.
5. Your Rights
Under Canadian privacy law (PIPEDA), you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- File a complaint with the Privacy Commissioner of Canada
6. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience and understand how you use our platform. Analytics and marketing cookies stay switched off until you opt in — nothing is sent to Google Analytics before you accept. You can change or withdraw that choice at any time via "Cookie settings" in the footer of any page.
- Necessary Cookies: Essential for site functionality (authentication, security). These cannot be disabled.
- Analytics Cookies: Help us understand visitor behavior and improve our platform (Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Functional Cookies: Enable enhanced features like chat widgets and saved preferences
Your Cookie Choices: You can manage your cookie preferences at any time through the cookie settings link in our footer or by clearing your browser cookies. Note that disabling certain cookies may limit your ability to use some features of our platform.
Consent Retention: We store records of your cookie consent choices for 24 months as required by Canadian privacy regulations.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
8. PIPEDA Accountability
As required by the Personal Information Protection and Electronic Documents Act (PIPEDA), Brainfy AI Inc. is accountable for all personal information under our control.
Our Accountability Officer:
- Email: privacy@realtordesk.ai
- Mailing Address: Edmonton, Alberta, Canada
Our Privacy Officer is responsible for ensuring compliance with PIPEDA and addressing all privacy-related inquiries and complaints. We have implemented policies and procedures to protect personal information and provide training to all employees who handle personal data.
9. International Data Transfers
Your personal information is stored and processed exclusively in Canada. We do not transfer personal information outside of Canada, ensuring full compliance with Canadian data residency requirements and PIPEDA regulations.
10. Children's Privacy
Our services are intended for real estate professionals aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected data from someone under 18, we will delete it immediately.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- General Inquiries: support@realtordesk.ai
- Privacy Matters: privacy@realtordesk.ai
- Mailing Address: Brainfy AI Inc., Edmonton, Alberta, Canada
Filing a Complaint: If you believe we have not addressed your privacy concerns adequately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada:
- Toll-free: 1-800-282-1376